Flores, D., Doukh, N., Yépez, I. and Gallardo , J. 2021. Application of indices of potential process capacity to measure the quality of the finished product in micro and small companies in the province of Imbabura. Ecuadorian Science Journal. 5, 3 (Nov. 2021), 293-304. DOI:https://doi.org/10.46480/esj.5.3.161.