Proposal for improvement to reduce waiting times by means of a Mathematical-Computational Model of Waiting Lines
Abstract
In this article, a solution is proposed through a mathematical model applied to the urban taxi service that goes to “Cantón Durán”, from the city of Guayaquil. Applying a queuing theory model. It is determined whether the way in which the taxi service is currently offered to users is the most indicated with respect to the time that passengers must wait from the moment they arrive at the place of boarding of the taxis until the moment of their departure. By using the mathematical model of queuing theory, which simulates the process that passengers have to go through to take a taxi, it is intended to reduce the waiting times to take the taxi service of each person. also determine the number of taxis that should provide the service depending on the time, day of the week, and traffic, which is a determining factor for the travel times of each unit.
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