Systematic Analysis of Electronic Citizen Participation in Universities
DOI:
https://doi.org/10.46480/esj.11.1.318Keywords:
e-participation, higher education, systematic analysis, digital citizenship, university governanceAbstract
Context: Electronic citizen participation (e-Participation) has become a relevant element within higher education institutions, as it supports more open and collaborative management processes. Despite recent progress, the available research reflects scattered approaches and limited integration of the full participation cycle. Method: To understand the current state of this field, a systematic literature review was conducted following the Kitchenham methodology. The study adopted a bibliographic and descriptive approach, drawing on scientific publications released between 2021 and 2026. After the selection process, seven studies related to e-Participation in university settings were analyzed. Results: The findings reveal a strong presence of mobile applications as the primary channel for interaction between the student community and institutional authorities. The most frequently identified features included geolocation, photographic reporting of incidents, and status tracking of submitted reports. That said, the review also surfaced significant challenges: unequal access to information and communication technologies, low student engagement, and complications arising from duplicate submissions. Conclusions: The reviewed studies suggest that the success of university e-Participation goes beyond deploying technological tools. Factors such as digital inclusion, institutional trust, and organizational management play a decisive role in strengthening communication between the academic community and administrative bodies.
Downloads
References
Ataman, C., Herthogs, P., Tuncer, B., & Perrault, S. (2022). Multi-Criteria Decision Making in Digital Participation - A framework to evaluate participation in urban design processes. Proceedings of the 40th International Conference on Education and Research in Computer Aided Architectural Design in Europe (eCAADe) (Vol. 1). https://doi.org/10.52842/conf.ecaade.2022.1.401 DOI: https://doi.org/10.52842/conf.ecaade.2022.1.401
Chung, C.-C., Lin, Y.-C., Wang, Y.-C., Chen, T.-Y., Chen, C.-Y., Jiang, X., Lin, F.-Y., Weng, Y.-H., & Chang, Y.-J. (2022). CAMPUS: A university crowdsourcing platform for reporting facility, status update, and problem area information. Companion Publication of the 2022 Conference on Computer Supported Cooperative Work and Social Computing. https://doi.org/10.1145/3500868.3559447 DOI: https://doi.org/10.1145/3500868.3559447
Gallera, J. M. (2023). Development of crime and incident reporting mobile application with SMS notification. International Research Journal of Advanced Engineering and Science, 8(2), 63-66. https://irjaes.com/wp-content/uploads/2023/04/IRJAES-V8N2P125Y23.pdf
Galván-Cabello, M., Tereucan-Angulo, J., Briceño-Olivera, C., Hauri-Opazo, S., Nogués-Solano, I., & Lugo-Rincón, P. (2025). Digital citizenship practices in Chile: A measurement approach for university students. Digital, 5(3), 38. https://doi.org/10.3390/digital5030038 DOI: https://doi.org/10.3390/digital5030038
Harianja, A. P., & Moloan, A. A. (2023). Developing an E-report system for Complaint Management at Catholic University of St. Thomas using Prototyping Method. International Journal of Advances in Computer Science and Technology, 12(3), 37-44. https://doi.org/10.30534/IJACST/2023/011232023 DOI: https://doi.org/10.30534/ijacst/2023/011232023
Ibrahim, H. S., & Mohsin, M. F. M. (2021). The Pin Note Cam: A Mobile Fault and Damage Reporting System. Multidisciplinary Applied Research and Innovation, 2(3), 048-055. https://publisher.uthm.edu.my/periodicals/index.php/mari/article/view/5095
Naranjo Crespo, M., & Carrasco Temiño, M. A. (2022). Student participation and digital inclusion in the university. A study in Ibero-American contexts. Foro de Educación, 20(1), 10-38. https://doi.org/10.14516/fde.957 DOI: https://doi.org/10.14516/fde.957
Published
Issue
Section
License
Copyright (c) 2026 Taylor-Steven Alava-Gresely, Neysser-Alejandro Delgado-Meza, Leo-Anthony Holguín-Chávez, Joffre-Edgardo Panchana-Flores, David-Alejandro Vilanez-Palma (Author)
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Authors retain the copyright of their articles and are therefore free to share, copy, distribute, perform, and publicly communicate their work on their personal websites or in institutional repositories after its publication in this journal, provided that full bibliographic information is given to acknowledge its original publication.
How to Cite
